Tim Hortons at 3711 Fishinger Boulevard, Hilliard, Ohio.

Tried to call a bunch of times but no answer so I guess I'll leave a review - this is my first time at this location. I ordered a bagel with cc and a double double. Received a warm iced coffee with crushed ice?? No other tims location used crushed ice - needless to say, it melted SO quickly due to small chips and warm coffee. The bagel was barely toasted but DRY? Tried to call and get situation remedied but there was no answer multiple times. It's right next to my job - Bummer I'll have to go across the street to Starbucks.